HP Envy 5000 poor print quality.

[Jimnasiumwa]

My HP Envy 5014 printer just started printing very light. I am missing all lines when printing plain black text and the color pages are very light. I use instant ink and the color shows full and the black ink is about 1/3 full. I've run diagnostics and run print head cleaning and alignment a couple of times.  I'm still using the first set of ink cartridge sent to me back in 2020.

[Dragon-Fur]

@Jimnasiumwa 

Welcome to the HP User Community.

It certainly looks like the old cartridges are failing.

If you have an Instant Ink subscription,

Do contact Instant Ink Support in your region.

You can also wait here in the Community for an Instant Ink agent to find and respond.

Waiting is not faster - we are not Instant Ink Support - waiting generally works.

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Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

OR

Examples of the Terms of Service Contract for various regions

NOTE:  Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

HP Instant Ink - Manage your account

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Jimnasiumwa]

I forgot to mention that I am an Instant Ink subscriber.

[Dragon-Fur · Accepted solution]

@Jimnasiumwa 

Yes, noted.

If you have not done so,

Contact Instant Ink Support.

OR

Wait here in the Community for an agent to find and possibly respond to your issue.

Waiting is not faster - we are not Instant Ink Support - waiting generally works.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"