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HP Envy 5055 is printing blank pages.

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HP Envy 5055
macOS 10.15 Catalina

I've been trying to print something off my printer for days. Even when I print a quality report, status report, anything. It prints completely blank. The printer is brand new and I'm not understanding why it's not printing. I've done everything I can. What's wrong? What do I need to do?


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@CayleyH, Welcome to the HP Support Community!


I understand the printer is printing blank pages. Let us try these steps to resolve this issue:


Make sure the protective plastic tape from the new ink cartridges is removed before inserting them into the printer.


Update the printer firmware

Go to Setup > Tools > Update the printer > Check now


Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.


Clean the ink cartridges

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools, and then touch Clean Cartridges.

  3. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

  4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.


Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report.

For more info on resolving print quality issues, kindly refer to this document. 


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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