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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- HP Envy 6230 - 4 Month Trial Instant Ink
Create an account on the HP Community to personalize your profile and ask a question
08-17-2020 02:26 AM
Dear sir / madam,
My printer (Envy 6230) came with a 4 Month Free Trial of Instant Ink, however upon enrolling in the programm succesfully (in my case the free 15 pages per month plan) I am not able to find anywhere that this trial has been applied, nor was I able to find any promo codes in any of the vouchers/booklets that came with the printer.
Please guide me which information you may need to resolve this issue.
Best,
Robin
Solved! Go to Solution.
Accepted Solutions
08-17-2020 08:39 AM
Hi @KcRobin9
Welcome to the HP Support Community.
If you chose, the 15-page plan, you'll not see the 4-months free on your account page. When enrolled in the 15-page plan, you will not be charged anything unless you print more than 15-pages and ink will be shipped to you when low ink level is detected.
To claim, the 4-months free, you need to upgrade the plan to 50 or 100 or 300 page-plan. As the 15-page plan is free by default but for the other page plan, there'll be a charge once you have exhausted your 4-months trial.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
08-17-2020 08:39 AM
Hi @KcRobin9
Welcome to the HP Support Community.
If you chose, the 15-page plan, you'll not see the 4-months free on your account page. When enrolled in the 15-page plan, you will not be charged anything unless you print more than 15-pages and ink will be shipped to you when low ink level is detected.
To claim, the 4-months free, you need to upgrade the plan to 50 or 100 or 300 page-plan. As the 15-page plan is free by default but for the other page plan, there'll be a charge once you have exhausted your 4-months trial.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
08-19-2020 12:01 PM
Thanks for the quick reply,
I assumed that even with the Free Plan, you would be allowed to print up to 300 pages per month during the trial period, but apparently that is not the case. It would be better though if this was clearly stated somewhere. Nevertheless, my question is answered so thank you.
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