HP Envy 6555e

[Jade1232]

Why I couldn't use  the printer when I did not order the Insta ink? do I have to keep paying for the subscription in order to be able to print? This is not right!

[Hawks_Eye]

Hi @Jade1232 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand your frustration—it can be confusing when a printer seems tied to a subscription service like HP Instant Ink. 

Here's some clarity on the situation:

When you enroll in HP Instant Ink, you pay a monthly fee to print a defined number of pages per month and not on how many ink cartridges you used.

HP Instant Ink is a subscription service that sends ink before you need it based on your printing volume and ink levels. 

You might not receive ink cartridges every month. If you print many pages, you might receive multiple ink cartridges in a month.

After your first shipment, Instant Ink cartridges are sent as needed (not monthly) based on your ink or toner usage. Keep your printer connected to Wi-Fi, so your printer can tell us to send replacement cartridges before you need them.

Instant Ink cartridges have extra ink or toner, so they last longer, and shipments may not be frequent. Check ink or toner levels on your printer screen or with the HP Smart app.

After you cancel, you must finish the billing cycle. 

Instant Ink does not prorate billing cycles if you decide to cancel. 

If you cancel your Instant Ink service, you can print with Instant Ink cartridges until the end of the billing cycle. 

At the end of the billing cycle, you receive your final bill and the Instant Ink cartridges stop working and should be returned to HP.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye