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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎12-05-2022 06:27 AM

HP Recommended
Product: HP ENVY Photo 6230 All-in-One Printer

My Printer won’t recognise my instant ink cartridges. I’ve followed all the steps regarding cleaning, resetting the printer but the connection isn’t working. How do I resolve please, I haven’t been able to print for over a month but the subscription is continuing…

1 REPLY 1

‎12-08-2022 01:53 AM

HP Recommended

Hi @Allieallie,

 

Welcome to the HP Support Community

 

I understand you are facing an ink cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

 

  • Was there any recent update on the printer prior to the issue?

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

 

Hope this helps! Keep me posted.  

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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