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09-23-2022 05:16 AM - last edited on 09-23-2022 08:28 AM by MarcusC
Try to print from laptop and get the OFFLINE message, although the blue online lamp is showing on printer. And from my smartphone (android) says printer not available.
I switch off printer and on again cures the problem, but this happens virtually every morning, the printer is left on overnight as required by instant ink.
09-23-2022 09:02 AM
Welcome to the HP Community Forum.
The printer can support either 2.4GHz or 5GHz, but not at the same time.
Add this to your check points:
If you are running a dual band network (both 2.4GHz and 5GHz frequencies), make sure the printer is connected to the SSID named network for the frequency you want the printer to use.
You can also consider assigning a manual / static IP address to prevent the router from bouncing the printer connection when using DHCP.
Example - Dual Network - Considerations
References / Resources
Sample Spec Document
Some of the more common remedies grouped here:
Easy to read article on the different Wireless standards
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
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