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‎03-17-2023 12:05 PM

HP Recommended

First of all, I can't choose the subject and issue from the board above that fit my product issues on this site.  It keeps staying at "HP Instant Ink".

 

My printer is connected to the internet and will print but every time before it prints I get an error message that I have to reconnect to the internet so that the printer can automatically order replacement cartridges.

 

I've restarted everything and still the same message.

 

I've also tried restoring the network settings on the printer as below:

 

"To restore the printer to the original network settings 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.
Once done, connect the Printer to the Wi-Fi."

 

But it still doesn't work.

 

PLEASE ADVISE.  THANKS.

 

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