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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎12-14-2020 06:40 AM

HP Recommended
Product: ENVY 5000
Operating System: Microsoft Windows 10 (64-bit)

Hello all, I'm about to renew my Instant Ink with HP following the free trial, but on checking a few things first in my dashboard, it says that it cannot connect to my printer and is offline.

I can print wirelessly ok and the printer says its online. So I'm just wondering how HP will ever know when to send me inks?

Many Thanks

Mark

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2020 07:27 AM

HP Recommended

@Mash68, Welcome to the HP Support Community!

 

Let us try these steps:

 

Restart the wireless router, the printer, and the PC

 

Login to the Instant Ink account and refresh the page. If the issue persists, kindly perform the steps mentioned in this document - 'Connect Printer to Update Status' Message Displays

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎12-15-2020 07:27 AM

HP Recommended

@Mash68, Welcome to the HP Support Community!

 

Let us try these steps:

 

Restart the wireless router, the printer, and the PC

 

Login to the Instant Ink account and refresh the page. If the issue persists, kindly perform the steps mentioned in this document - 'Connect Printer to Update Status' Message Displays

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎12-17-2020 08:21 AM

HP Recommended

Thank you for the help. It looks like it was a router issue and that needed a reboot. Appreciate the help

Was this reply helpful? Yes No

‎12-17-2020 08:31 AM

HP Recommended

@Mash68

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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