HP Instant Ink Billing Issue

[Kglad70]

Dear HP Instant Ink Support,

I am writing to express my concern about a recent billing issue with my HP Instant Ink subscription.

On March 9, 2024, I cancelled my Instant Ink plan due to ongoing connectivity issues with my HP Officejet 4652 printer. These connectivity problems made it difficult to print, and I ultimately purchased a new printer from a different brand. Despite having a significant amount of ink remaining in the original HP cartridges (black cartridge shipped May 12, 2023; color cartridge shipped August 8, 2022), I was informed that I would be billed a final fee of $6.99 on 4/6/24.

According to your policy, cancellation does not stop billing immediately, but rather at the end of the current billing cycle. Unfortunately, my cancellation request on 3/9/24 fell outside this window, resulting in the upcoming charge. Given the circumstances, I find it unreasonable to be billed for a service I no longer require, especially considering the unused ink in the existing cartridges. 

I would appreciate it if you could review my situation and consider waiving the $6.99 fee. I am also returning the unused cartridges, which are no longer of use due to the printer change. 

Thank you for your time and attention to this matter. I look forward to your prompt resolution.

Sincerely,

K Gladden 

[Nal_NR · Accepted solution]

Hi @Kglad70,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with instant ink billing.

We apologize for the inconvenience, This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!