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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎12-18-2020 11:12 AM

HP Recommended
Product: Envy 4502
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have an HP Envy 4502 with HP Instant Ink.

 

After printing something earlier today I get the following message: “Ink Cartridge(s) problem, The following ink cartridge must be replaced."

 

I have used the Virtual Assistant and followed their suggestions/recommendations but I’m just going round and round in circles.

 

I’ve cleaned the cartridge, turned printer off/on. unplugged it and plugged back in again.

 

I find it frustrating that there seems to be no easy way to order a replacement instant ink cartridge.

 

This is quite serious because I need to print invoices for my business which I am not able to do.

 

Any assistance is appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2020 06:42 AM

HP Recommended

Hi @Quartzfire,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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1 REPLY 1

‎12-19-2020 06:42 AM

HP Recommended

Hi @Quartzfire,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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