HP Instant Ink Cartridges

[Charlie_104]

I signed up for your HP Instant Ink service, which was more than adequate for my printing needs. However, I encountered an issue when the blue ink started blocking my printer head. After trying to clean it three times, it cleared up temporarily. Unfortunately, when my wife needed to print colored sheets for a next-day presentation, the printer was not working. She had to buy a new printer immediately, which was not an HP. As a result, I decided to cancel my Instant Ink subscription.

Unexpectedly, I continued receiving ink cartridges. I was informed that my service would end on 15/05/2024, so I thought nothing more of it. However, when I tried to continue printing in black ink using the two fresh cartridges I had, the printer indicated that I could not use them because I was no longer on contract. This was surprising and frustrating.

Considering that I paid for these cartridges, I believe I should be entitled to use them until they are depleted or at least have a 60-day window to do so. Can you allow me to use the cartridges until a specified time? Thank you. ... just been charged £70.49 as my final payment!!

[Sneha_01]

Hi @Charlie_104,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support