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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet 3831 All-in-One Printer

Hi there,

 

I live in Switzerland. Today I received my black Ink cartridge in the post, however I have been charged CHF 8 for customs tax. This has never happened before, usually we just receive delivery without any custom tax added. 

 

Has this happened to anybody else living in Switzerland, and if so how did you deal with it in order to get your money back?

I am thinking of closing my Instant Ink account with HP, as I already pay for a service, and I do not want to be charged extra money to receive my ink cartridges.

 

Many thanks for your help and support in advance.

1 REPLY 1
HP Recommended

@MornéSiebrits

Welcome to the HP support community.

 

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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