HP Instant Ink Customs Charge in Switzerland

[MornéSiebrits]

Hi there,

I live in Switzerland. Today I received my black Ink cartridge in the post, however I have been charged CHF 8 for customs tax. This has never happened before, usually we just receive delivery without any custom tax added. 

Has this happened to anybody else living in Switzerland, and if so how did you deal with it in order to get your money back?

I am thinking of closing my Instant Ink account with HP, as I already pay for a service, and I do not want to be charged extra money to receive my ink cartridges.

Many thanks for your help and support in advance.

[sandytechy20]

@MornéSiebrits

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

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Cheers.