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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
WillieC
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HP Instant Ink Free Trial

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HP Envy 5000 series
macOS 10.15 Catalina

HI

 

Two questions i would be grateful for an answer to please.

 

I enrolled for instant ink and received an email a number of days later to advise that HP couldn't supply the ink due to covid and i was to be given 3 months free before package started. I have since received ink and installed in printer and then just a few days ago received more ink however the ink installed has hardly been used. So i have ink installed and more ink as a standby....is this correct?

 

I bought the printer with a 5 month free trial from currys but cannot see anyway of activating this?

 

Many thanks

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Hi @WillieC

Welcome to the HP Support Community. I'd be happy to assist you.

 

You would have received the Instant Ink welcome kit and once more set of Instant Ink cartridges so that you can use it when the welcome kit cartridges are empty. In other terms, as a standby.

 

As the issue is related to Instant Ink free months, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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