HP Instant Ink - New Black Catridges Will Not Work

[rocky2971]

Hi,

I am an instant ink subscriber and just recently the cartridges I receive now say 64/303/804, they used to only say 64/303.

These new black cartridges do not work. Color is fine. The printer says, "The indicated cartridges are communicating properly with the printer."

I have made sure the printer is up to date, cleaned the connectors, and done basically every troubleshooting option I could find on this forum. If I go back to an old cartridge that says 64/303, it works no problem. I can't find a way to contact a live agent, the virtual assistant is no help. I have 4 useless black ink cartridges and only have a little ink left in the old 64/303 cartridge. 

If someone could tell me what to do or send me the 64/303 version of the black ink cartridge it would be greatly appreciated.

[Elohi_NR]

Hi @rocky2971,

Welcome to the HP Support Community. 

I'd like to help!

To check and get the correct ink cartridge, I would request you to contact our HP Support Engineers who should be able to sort this out.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!