@ebola0, Welcome to the HP Support Community!
Check the connectivity between the printer and the PC
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
- Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
- If you get any security notification, click on show details and 'proceed to this website'.
- Go to Tools and print a Test page.
Note: If you are able to access the EWS page of the printer on your browser, it means the connectivity is fine.
Also, go to your Instant Ink account page and check for any errors.
If the firewall is blocking the printer, you will have to set an exception for the printer or the printer's IP address. Contact your System administrator or Firewall support to know how.
If MAC filtering is enabled in your router, make sure the printer is in the 'Allowed' list.
Let me know how this goes.
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KUMAR0307
I am an HP Employee