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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎10-09-2026 05:19 PM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

I have an HP DeskJet 2755e that is connected to Wi-Fi and has HP Instant Ink cartridges installed.

I performed a factory reset, reconnected the printer, canceled my previous Instant Ink subscription, and successfully created a new subscription.

My HP account confirms I'm enrolled, but the cartridge status says "Your service hasn't started yet." The printer's Embedded Web Server recognizes both Instant Ink cartridges but says "Please complete HP Instant Ink enrollment."

I've already spent hours troubleshooting, including working with HP phone support. I need this escalated to someone who can investigate the printer's Instant Ink activation and subscription registration on HP's side, rather than repeating the standard reset and setup steps.

Please also check whether my existing Instant Ink cartridges can be activated under the new subscription or need to be replaced.

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1 person had the same question
2 REPLIES 2

‎10-10-2026 07:22 AM

HP Recommended
@atay23 wrote:

 

Please also check whether my existing Instant Ink cartridges can be activated under the new subscription or need to be replaced.

Only unused/Sealed cartridge can be transferred from the old printer to the new one and they may work only if you officially transfer your Instant Ink subscription to the new printer's serial number through your online account first.

 

This is a peer to peer forum and you need to work the HP support team for any account changes.  I notifed a moderator to help you.  

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎10-11-2026 03:45 AM

HP Recommended

Hi @atay23 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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