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06-23-2022 03:08 AM
A little over a week ago I received an email from Instant Ink (which I already use) which offered a Platinum plan. They call it the All Inclusive Printer Subscription from HP. The plan includes a brand new printer of your choice. The choices are either an HP Office Jet Pro 9010e or an HP Envy 6055e. There is also a warranty that never expires as long as you keep the Instant Ink plan (although you may change the plan if you like). They also claim there is 24/7 hardware support which they call the VIP Platinum support team. Last, they also say you are eligible for an upgraded printer free after 2 years of having the Platinum plan. It all sounded pretty good to me until I saw the statement that the printer is actually owned by HP. Does that mean I would be renting a printer? Currently, I have an HP Envy Photo All-in-One printer which has given me a lot of trouble. I'm now on my 3rd reconditioned /refurbished printer since purchasing a brand new HP Envy in July, 2020. Now, the warranty on my current printer runs out in June, 2023. Plus I have a Windows 10 desktop which most likely will need to be replaced sooner than later because of Windows 11 which my computer does not support.
Since you receive a 30-day free trial on the Platinum plan I decided to subscribe and I have received the HP Office Jet Pro 9010e. The only feature it has which my current printer does not would be the fax which I normally wouldn't need. It does have some features which are different then mine. For instance it holds a lot more paper in the tray and it prints faster than mine but those things are not important to me. Plus, I'm not sure of the quality of the photos since I haven't connected it yet. Now since I haven't seen anyone here or on HP support ask any questions about this Instant Ink Platinum Plan I'm wondering how popular it is. Does anyone have any thoughts about this plan? Would you wait to buy a new printer and computer next year when my printer warranty expires? Or do you feel this Platinum Plan is a good deal? I don't have any idea what to do. Should I keep the new printer or send it back? BTW, the Platinum plan will cost me $19.99 a month while I'm paying $11.99 a month now. Those prices are for 300 pages per month. I hope someone can help me with this decision and let me know what you think about this Platinum plan. I appreciate any help I receive. Thank you.
Just a quick add-on thought. I asked a woman from the VIP Platinum support team one question late last night. She had no idea what I was talking about. She kept repeating over and over that I must send the printer back within 30 days if I decided not to go with this plan. Otherwise, I would be charged $249 for the printer. It had nothing to do with my question. So much for VIP Platinum support.
06-27-2022 07:33 AM - edited 06-27-2022 07:34 AM
@Muffers, Welcome to the HP Support Community! I’m here to help.
I understand you have concerns related to the Instant Ink Platinum plan.
To know more, kindly refer to this document - The All Inclusive Printer Subscription From HP
You may also refer to the FAQ section for detailed info.
The user can make the decision based on the requirement.
Hope this helps! Let me know how it goes.
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