HP Instant Ink Rollover pages disappeared.

[rolloverpage]

I didn't print much for the last year or so and have accumulated ~100+ (or 150+) rollover pages last time when I checked. I printed some documents today, and just found out that all rollover pages disappeared, and HP charges me extra 17 additional pages. I tried virtual agent which keeps go circles with no help at all.  Where are my rollover pages??????!  !!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!! !  !!!!!!!!!!!!!!!!!!!! !!!!!!!!!! !!!!! !!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!

[Betty0610]

@rolloverpage

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

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[Whowillbe]

Hi,

I downgraded my plan but my rollover pages disappeared too. I know my rollover pages is within the limits of the downgraded plan. Now my rollover pages is literally 0.

Please help.

Regards,

Royston

[Jay_G24]

Hi @Whowillbe,

Welcome to the HP Support Community

I'd like to help!

When you downgrade your instant ink plan, your plan automatically changes on the first day of the next billing cycle. Your rollover maximum changes with your new plan, so you may lose accumulated rollover pages in excess of your new plan maximum.

Hope this helps!

Keep me posted

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Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!