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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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I didn't print much for the last year or so and have accumulated ~100+ (or 150+) rollover pages last time when I checked. I printed some documents today, and just found out that all rollover pages disappeared, and HP charges me extra 17 additional pages. I tried virtual agent which keeps go circles with no help at all.  Where are my rollover pages??????!  !!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!! !  !!!!!!!!!!!!!!!!!!!! !!!!!!!!!! !!!!! !!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!

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@rolloverpage

 

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

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Have a great day! 


I am an HP Employee

HP Recommended

Hi,

I downgraded my plan but my rollover pages disappeared too. I know my rollover pages is within the limits of the downgraded plan. Now my rollover pages is literally 0.

Please help.

Regards,

Royston

HP Recommended

Hi @Whowillbe,

 

Welcome to the HP Support Community

 

I'd like to help!

 

When you downgrade your instant ink plan, your plan automatically changes on the first day of the next billing cycle. Your rollover maximum changes with your new plan, so you may lose accumulated rollover pages in excess of your new plan maximum.

 

Hope this helps!

 

Keep me posted

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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