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‎11-24-2022 07:57 PM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

How long do rollover pages remain available?   If I have 50 pages available each month and only use 35 page for three consecutive months, then I have 15 pages remaining each month and should have 45 rollover pages, right? 

How long do I have access to those rollover pages?

Do they "expire"?

Thank you.

 

4 REPLIES 4

‎11-28-2022 04:38 AM

HP Recommended

Hi @JPWINSEA,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you wanted to know about rollover pages.

 

Please check "About rollover pages" from this document.

 

Let me know if this helps and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎11-29-2022 10:26 AM

HP Recommended

No, this document did not answer my questions?   

How long do rollover pages remain available?   If I have 50 pages available each month and only use 35 page for three consecutive months, then I have 15 pages remaining each month and should have 45 rollover pages, right? 

How long do I have access to those rollover pages?

Do they "expire"?

Thank you.

Was this reply helpful? Yes No

‎11-30-2022 03:09 AM

HP Recommended

Hi @JPWINSEA,

 

Thank you for replying to us.

 

Rollover Pages: When You do not print all of Your Service Plan Pages allocation (or pages in an Additional Set purchased) in a Month Period (“Included Pages”), then the unused Included Pages will roll-over (“Rollover Pages”) and be available for Your subsequent use, provided that the total number of Rollover Pages that you can carry over at the beginning of each Month Period is limited to three times for ink (150 pages for 50 page plan) and two times for toner of Your monthly Service Plan Pages allocation for that Month Period. Any additional unused pages that You may have that exceed this limit would not become Rollover Pages and are forfeited at the end of the Month Period. Consequently, the total number of pages You can have available at the beginning of a Month Period is 4 times for ink (Plan pages + Rollover pages) and 3 times for toner of Your Service Plan Page allocation at that time (i.e. Your Service Plan allocation plus 3 times for ink and 2 times for toner the Service Plan pages allocation as Rollover Pages.) 

 

You may also check the instant ink terms and conditions from this link.

 

I hope this answers your query.

Rainbow23 - HP Support.
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‎12-07-2022 09:45 AM

HP Recommended

Thank you and I understand your explanation but that does not seem to be what is taking place with my account as I seem to be loosing my "roll-over-pages" before I am able to use them?

 

Warmly, 

 

Jim Walker

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