• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎08-24-2019 01:08 PM

HP Recommended
Product: Envy 5055
Operating System: Microsoft Windows 10 (64-bit)
On the HP Instant Ink home screen my printer is listed as online, but I get an error message saying "Cannot connect to printer now.  Try again later."  I'm able to print to the printer from my computer, but it does not register pages used  under my HP Instant Ink account.  Also, under Ink Status it says "Your service hasn't started yet.  We shipped you ink, however your billing won't begin until you install an HP Instant Ink cartridge. "   I have installed the ink cartridges.  After chatting with a customer service agent for 2.5 hours about this, he finally decided my cartridges were faulty and sent me new ones.  Unfortunately, after installing the new cartridges, I'm getting the same errors.  Before the new cartridges were installed, the printer stopped printing, giving the error message "cartridge cannot be used until printer is enrolled in HP instant ink."   However, my printer shows up under Printer Details and is listed as enrolled.  HELP!!
4 people had the same question
1 REPLY 1

‎08-26-2019 04:32 AM

HP Recommended

Hi @Ktrules24

 

Welcome to the HP Support Community. 

 

Try updating the printer's firmware. Download ans install the firmware update from this link.  

 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.