08-24-2019 01:08 PM
08-26-2019 04:32 AM
Welcome to the HP Support Community.
Try updating the printer's firmware. Download ans install the firmware update from this link.
If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
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Have a great day!
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