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‎08-18-2022 03:05 PM - last edited on ‎08-18-2022 03:13 PM by Moderator

HP Recommended
Product: HP DeskJet 4122e All-in-One Printer

I’ve been sent a cartridge as my old one has run out but it doesn’t seem to fit, the cartridge is too long and cannot be pushed in as the old one is smaller and first perfectly. I feel as if this is a waste of money so please can you resolve this asap as I need black ink (305) in the right size.

1 REPLY 1

‎08-30-2022 10:13 AM

HP Recommended

@Wayez

 

Welcome to the HP support community.

 

I understand that you received incorrect instant ink cartridges, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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