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HP Instant Ink error

HP Envy 4527

When prompted to replace the black cartridge to a new one, error messaged popped us saying that the instant ink replacement I put in was not compatible with my printer. I have since gone on the virtual chat and tried everything from the steps provided but nothing worked. Luckily I have a spare (non-instant ink) XL cartridge that I’ve currently put in since I really need to print B&W documents but this then halts my instant ink subscription until the error is solved.

Is it somehow possible to get a replacement cartridge?

HP Support Agent
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HP Instant Ink error

@Angelica134340, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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