HP Instant Ink not accepting payment card

[TracyYesFutures]

I am the finance and admin officer for a small charity and manage our Programme Managers' printers. They all have HP Instant Ink accounts set up and, while two of them have successfully been set up with my payment card, when I try to do the other three the card is not being accepted. The card is a debit card but seeing as it is working for two of the five accounts, I don't think this is the issue. How do I set up the payment card for the other three accounts?

[Alden4]

Hi @TracyYesFutures,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

Take care and have a great day ahead!

Alden4
HP Support