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HP Instant Ink printer assigned to unknown account

HP DeskJet 2632 All-in-One Printer
Microsoft Windows 10 (64-bit)


I bought a cheap printer and signed up for an instant ink trial. 
Used the printer once in August and haven't used it for 2 months as I was overseas. I know for sure I signed up for an instant ink trial but I have logged in to all of the email addresses I have and only one works however when i go to HP Smart it tells me the following even though I am signed in to the only account that has a registered email address.This printer is enrolled in

Instant Ink

Sign in to the HP account that was used to enroll this printer in Instant Ink to access all your account info right here!


I have done a password reset for all email addresses I have but none are registered. 

There's no email or phone for HP support that I can see so I was hoping someone could advise me about how stupid I'm probably being 🙂 


Serial number: [edited] Product number: V1N05B

HP Support Agent
HP Support Agent
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HP Instant Ink printer assigned to unknown account

@AlexanderDrisc, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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