HP Instant Ink program

[lperri]

Why does HP really think that Instant Ink is a great program for small businesses?  Why is this program charged per page when its promoted as if you are saving on ink? Throughout the free trial I observed how ridiculous and hilarious this program bills (faulty may I add) because I dont print on a monthly basis and it most definitely was not the amount of pages you claimed I printed because I use back and front printing per page yet your billing was counting a page when it was a side of a page.  Huge difference so if I use one side its counted as an entire page and when i use double sided printed your program continued to count the side as a complete page.  Another issue is if you dont upgrade when immediately prompted via email then they charge a huge overage when I didnt print as much as claimed, so its a huge lose lose situation from a customer perspective.  So thats a huge issue that would require service managers to contact customers directly if you really want to make this program more efficient because all that is occuring is UPSETTING CUSTOMERS. Your customer service reps are completely LOST. Lastly, there is absolutely NO WAY I can delete my credit card off of the HP Instant Ink program and have had to speak to customer service representatives that do not speak clear English which frustrates me because the call takes longer OVER. 40 MINS just of nonsense than needed.  The calls are recorded for what? Nothing gets resolved so this is my final attempt to resolve this issue before i place negative impacting commentary on BBB, Consumer Affairs, and the state of Florida DBPR since its violating my rights and i never authorized the charge and cannot take my payment off yet i am automatically charged.  This has been a horrible experience i have endured with HP which has started from the purchase of my original printer which i was advised to upgrade to and I did yet I am basically forced into purchasing a warranty package so I can upgrage my printer and was told to receive customer support.  So basically unless you have some kind of business with HP aside from purchasing a printer they manufactured its not sufficient enough.  Bottomline is I have upgraded as asked, and I spoke to a manager about the discrepency on my billing due to not upgrading immediately, therefore was charged a huge overage and the manager stated my billing would be 0.00 since this was my trial period and my first bill and even canceled my subscription BUT STILL was charged! I need an english speaking person to contact me and my CASE##[Personal Information Removed]

[Rainbow23]

Hi @lperri,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Keep me posted and have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[lperri]

I will not accept as a solution because there has been no solution to my issue.