HP Instant Ink setup - connect to printer issue

[NoName98]

I have an HP OfficeJet Pro 8028e printer. I've had the printer setup for almost 6 months now and printing just fine.  I just enrolled in an Instant Ink plan.  Now I keep getting a message of "Just one last step.  We need to connect your printer to HP Instant Ink".  I've tried both the mobile device option and the "use this computer" option but both options just keep circling me back to the HR Smart App and back to this "Just one last step..." window.  My printer is setup and connected to the same network as my mobile phone and my computer.  I've also done resets to the printer by turning off and back on and reset network settings on printer.  How can I tell if my printer is connected to Instant Ink?  How do I fix this issue and connect my printer to Instant Ink?  Or do I get this message even if my printer IS connected to Instant Ink?

[Nal_NR]

Hi @NoName98,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

To check if the printer is enrolled already in the instant ink program, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping