HP Instant Ink shipped me the wrong toner cartridge

[knightlife999]

I have been using this printer and HP Instant Ink for 2 years. This month, HP Instant Ink shipped me the wrong toner cartridge. I am certain it is wrong. It has the wrong part number, looks nothing like my last cartridge and will not fit. My printer uses 141A cartridges and this cartridge box says it is for HP Laserjet Pro 3000 series and MFP 3102. I have a Laser Jet MFP M140we. I need the proper toner cartridge. In addition, I had to buy a cartridge from Staples so I could use the printer, and HP Smart printing says I am using an unauthorized cartridge. It was bought from Staples and is a genuine HP product. Now Instant Ink says I am not using a valid product and it is not counting towards my Instant Ink account. 

I need the correct cartridge to be shipped to me asap, and I need to know why your software doesn't consider a genuine HP toner cartridge to apply toward Instant Ink.  

[knightlife999]

The correct toner cartridge for my MFP M140we  Laser Jet printer is 141/142. You shipped me a 138/139 cartridge. I need the correct cartridge to be shipped to me. If there is a way for me to return this incorrect cartridge without having to pay shipping, let me know. 

[Irfan_06 · Accepted solution]

Hi @knightlife999,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with replacement toner for your instant ink account.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support