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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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I have an HP OfficeJet Pro 9015 printer. I have a subscription for HP Instant ink. My printer malfunctioned, so I paused my Instant Ink for 6 months while I could figure out how to fix it. I am able to use the printer again, and I tried to cancel the pause, but I'm not able to do so. Do I have to wait until the 6-month pause period is over, or can I cancel the pause and resume before then? Also, while it's paused, I can print 10 pages per month. Can I use the rollover pages that I've accumulated on my Instant ink subscription during the pause period after I used up the 10-page limit per month? Thank you.

3 REPLIES 3
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Hi @ildikotuvw,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

Thank you.

HP Recommended

Hi @ildikotuvw,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for information related to your instant ink account.

 

Kindly refer to the below steps on how to use the pause service and let me know if that resolves the issue.

 

Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

  • Some printers and plans are not eligible.
  • LaserJet printers and printers enrolled in Instant Ink for Business are not eligible.
  • During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance.
  • Months paused during a free trial period are lost and the free trial period is not extended.
  • If you have a paper add-on service, it is also paused.
  • A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.
  • At the end of a pause, normal monthly billing starts again. You can pause again after two billing cycles are completed.

To pause your subscription:

  1. Sign into your account:
  1. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
  2. Click HP Instant Ink, then Update Plan in the left menu.
  3. Scroll to Plan Details.
  4. Click Cancel my HP Instant Ink Subscription.
  5. Select I’m cancelling temporarily.
  • If options for pause length appear, your plan is eligible for a pause.
  • If no options appear, your plan is not eligible for a pause.
  1. Select a length of time and click Next.
  2. Select the exact number of months to pause your subscription and click Pause My Plan.
  3. Click Finish & Close. Instant Ink sends an email notification to confirm the subscription pause. Another email reminder is sent when the pause period ends.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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