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‎03-28-2022 06:35 AM - last edited on ‎03-29-2022 10:50 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have McAFee AntiVirus Plus(Release Name 16.0.R43) and also a subscription to HP Instant Ink.

Today I went to my account page

https://instantink.hpconnected.com/uk/en

but got the following Microsoft Edge browser message:

Hmmm… your Internet access is blocked
Firewall or antivirus software may have blocked the connection.

Could someone at HP check why antivirus programs seems to be blocking the account page

thanks




Category:
8 people had the same question
1 REPLY 1

‎03-28-2022 07:13 AM

HP Recommended

I managed to contact McAfee and got someone to remotely connect to my PC and examine the problem.
They went to the 'Firewall' & 'NetGuard' settings and added HP Instant Ink website to the allowable URLs

So HP Instant Ink website is accessible again. So if anyone else has McAfee product I hope this helps. Also other anti-virus programs may also be blocking the HP Instant Ink website so check if they have similar settings and add HP website to trusted URLs

1 person found this reply helpful
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