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HP Recommended
Microsoft Windows 10 (64-bit)

Hello,

I have McAFee AntiVirus Plus(Release Name 16.0.R43) and also a subscription to HP Instant Ink.

Today I went to my account page

https://instantink.hpconnected.com/uk/en

but got the following Microsoft Edge browser message:

Hmmm… your Internet access is blocked
Firewall or antivirus software may have blocked the connection.

Could someone at HP check why antivirus programs seems to be blocking the account page

thanks




1 REPLY 1
HP Recommended

I managed to contact McAfee and got someone to remotely connect to my PC and examine the problem.
They went to the 'Firewall' & 'NetGuard' settings and added HP Instant Ink website to the allowable URLs

So HP Instant Ink website is accessible again. So if anyone else has McAfee product I hope this helps. Also other anti-virus programs may also be blocking the HP Instant Ink website so check if they have similar settings and add HP website to trusted URLs

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.