HP Instant Print program billing issue

[LJBinFL]

HPOfficeJet Pro

We bought this new printer and responded to an ad for Instant Print cartridges

Since we signed up in Feb 2022 we never receive any ink
Your instant ink phone number cannot connect to an agent
We have been billed every month with no ink delivered to us.

I just cancelled our account and I now have to call VISA to get the HP charges removed

We need a new PC.for home and we will now shop for an other brand.

[Kumar0307]

@LJBinFL, Welcome to the HP Support Community! I’m here to help.

I understand your concern. Did you not receive a welcome kit from HP Instant Ink?

Once you install them in the printer, the Instant Ink enrollment gets activated. After this, you will not receive Instant Ink cartridges every month. You will receive them only when the ink cartridge is low/empty. 

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link

Hope this helps! Let me know how it goes. 

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Have a great day!