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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎05-08-2024 06:59 AM

HP Recommended

Hi, 

 I have the HP OfficeJet 3831 and I currently have the insant ink plan. 

 I would like to know. If I cancel the plan, and purchase  my own ink will the printer work or with this printer do you have to be signed up to the ink plan?  As If I have any Internet issues I am unable to just print.  

Can any on help with the information? 

Thanks. 

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2024 12:29 PM

HP Recommended

Hi @AML81,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are looking for information on what happens when you cancel the instant ink service.

Please follow the below steps to cancel the service.

 

If you cancel:

  • You can continue printing with Instant Ink supplies until the end of your current billing cycle.
  • At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
  • Your final monthly charge comes at the end of the billing cycle.
  • The Paper Add-on service ends with your Instant Ink service.

 

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.

 

To cancel:

1) Sign into your account Instant Ink account

2) Verify the serial number by selecting Overview, and then Printer Details in the Status area.

3) Click HP Instant Ink, then Update Plan in the left menu.

4) Scroll to Plan Details.

5) Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

 

Refer to this video link for more information related to the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Reply
1 person found this reply helpful
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3 REPLIES 3

‎05-08-2024 12:29 PM

HP Recommended

Hi @AML81,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are looking for information on what happens when you cancel the instant ink service.

Please follow the below steps to cancel the service.

 

If you cancel:

  • You can continue printing with Instant Ink supplies until the end of your current billing cycle.
  • At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
  • Your final monthly charge comes at the end of the billing cycle.
  • The Paper Add-on service ends with your Instant Ink service.

 

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.

 

To cancel:

1) Sign into your account Instant Ink account

2) Verify the serial number by selecting Overview, and then Printer Details in the Status area.

3) Click HP Instant Ink, then Update Plan in the left menu.

4) Scroll to Plan Details.

5) Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

 

Refer to this video link for more information related to the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-11-2024 02:29 AM

HP Recommended

Thank you for the helpful response. 

 

Reply
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‎05-12-2024 09:51 AM

HP Recommended

Hi @AML81,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
Was this reply helpful? Yes No
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