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‎07-28-2022 12:46 PM - last edited on ‎07-28-2022 12:57 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: macOS 12.0 Monterey

HP OfficeJet Pro 6968 All-in-One  "Unexpected cartridge. Check to see if it should be installed in another printer." This started when a new cartridge was installed. New cartridges supplied by insta-ink. Yes, they are in the right slots. Yes, I have tried several new cartridges, all supplied by insta-ink. Yes, I have tried all the posted troubleshooting (Restart, clean contacts, power down, etc. ) .  Printer was working fine prior to new cartridge installation. 

 

What now? Cancel insta-ink? 

1 person had the same question
1 REPLY 1

‎08-09-2022 06:56 AM

HP Recommended

Hi @zapcast, 

 

Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

You may also refer to the document: HP Inkjet printers - Ink cartridge errors

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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