HP OfficeJet Pro 8030 Series printer /Instant Ink subscription/ Error "use SETUP cartridges."

[Krissi904]

I was given a I have a HP OfficeJet Pro 8030 Series printer and the cartridges that were installed were low on ink. So I subscribed to Instant Ink and received new cartridges to install. However, when I placed them into the printer, it gave me the error message to use the SETUP cartridges that came with the printer. I have tried resetting the printer, unplugging it for 60 seconds, updating and removing the cartridges and restarting. Nothing has worked. Help!

[Kuroi_Kenshi · Accepted solution]

Hi @Krissi904,

Welcome to HP Support Community! 

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Let me know if this helps. 

Please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,