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‎02-12-2024 01:57 PM - last edited on ‎02-15-2024 06:02 AM by HP Administrator

HP Recommended

When i turn my printer on it says "Cartridge cannot be used until printer is enrolled in HP Instant Ink". I am enrolled in instant ink already. I click hide on that screen and it says i have to align the printhead. I hit continue and it just sits on the "Printing the alignment page..." screen forever. When i try to use HP smart software the printer is offline. The wifi icon on the printer is off. I hardwired to the printer and used the HP Print and scan doctor but it just says issue with the ink cartridges. When i try to update firmware with the HP Smart software it says someone is trying to update the software. Is there a way to do a factory restore when the touchscreen on the printer is unusable???

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1 REPLY 1

‎02-15-2024 08:37 AM

HP Recommended

Hi @R32R88,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer that does not print.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) if the issue still persists, refer to the step "How do I fix cartridge errors associated with printer enrollment" from this link to further troubleshoot.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06
I am an HP Employee

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