HP OfficeJet Pro 9018 Incompatible Cartridge Error on set up

[MMMikeO99]

I'm trying to set up my new HP OfficeJet Pro 9018 AIO but the printer is not accepting the black ink setup cartridge.

The screen gives the following error:

This printer is not designed to use continuous ink systems.

I've tried remove the power cord on both ends and also tried using a different 962 cartridge but it wasnt a setup cartridge so it didn't work. I'd really like to use this printer without having to spend unnecessary money.

[Jay_G24]

Hi @MMMikeO99,

I'd like to help

I'd recommend you contact HP Phone Support in your region for replacement options

Follow the instructions below to reach them:

1) Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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