HP OfficeJet Pro 9018e - can't connect with HP Smart and Instant Ink.

[bmacsdc]

Although my HP OfficeJet Pro 9018e blue light is solid and is connected to the same network as my Surface Pro tablet and Samsung S22 phone, this printer will not connect wirelessly to HP Smart and Instant Ink.  Having spoken with Instant Ink support and technical support on six occasions, we have tried everything you can imagine.  Before I give up, thought I'd ask this community if perhaps someone has any suggestions?

[Dragon-Fur]

@bmacsdc 

Welcome to the HP English Community --

Blue Light is good -- The printer must be connected to your local network, of course.

In addition, certain services -- for example, Instant Ink -- require the printer be connected to Web Services.

No, I cannot explain why HP Instant Ink Support  would not be able to help.

Possible

The source of the problem can be on your side, for example, DNS, router, or service issues.

I will forward your concern to our Moderator team.

Should there be a response, look for a message here before the agent uses other methods to contact you.

Read on...

Content References / Troubleshooting

Get HP Instant Ink Support Website 

Not connected to Web Services or other related issues?

Select Your printer connections

Troubleshooting

 HP printers - Managing the printer internet connection (Web Services)

and

 HP printers - Cannot connect to Web Services

=====================================

Extras

=====================================

DNS

• Web Services might be sensitive to your DNS setup – DNS outdated?  Check.
• The source of the Web Services issue could be your Internet Service Provider,
• The source of the Web Services problem could be an interim connection at that moment,
• The source of the Web Services problem could be tangled within the Printer connection setup

• Try: Restart the router that controls your network – next, restart the computer(s) and the printer.
• Consider, if you can stand it:  Switch off your phone(s), and Restart those devices.
• Consider the netsh reset options for your Windows machine.  Reference:  How (and Why) to Perform a netsh winsock reset on Windows

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

--- --- --- --- --- --- --- ---

Public DNS Server List

https://public-dns.info/

=====================================

Instant Ink

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9018e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"