HP OfficeJet Pro 9730e - Missing 3rd Month Instant Ink Trial

[jcassola]

I registered my OfficeJet Pro 9730e in Malta and enabled HP+, but only received 2 months of Instant Ink trial instead of 3. Direct regional chat redirects me because Malta is not in the regional drop-down on the support pages. I also submitted my receipt for warranty verification last Saturday.

[VikramTheGreat]

Hi @jcassola,

Welcome to the HP Support Community.

Thank you for sharing the details. To review why your HP OfficeJet Pro 9730e received a two-month Instant Ink trial instead of the expected three months, we need to check the enrollment information associated with the printer.

Please send one of the following by private message:

• The email address registered with HP Instant Ink
• The Instant Ink account ID
• The printer serial number

Please do not post these details publicly. If available, also include the warranty-verification reference or confirmation received after submitting the purchase receipt.

Once the account is identified, the applicable team can review the Instant Ink enrollment and promotional trial associated with the printer.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Take care and have an amazing day!