HP Officejet 5740 Instant Ink Cartridge error

[wisco608]

We are getting an error with our color cartridge. I have gone through all of the troubleshooting steps and nothing corrects this. Could you please issue us a new cartridge through out instant ink account?

[Nal_NR]

Hi @wisco608,

Welcome to the HP Support Community. 

I'd like to help!

Follow these steps to fix cartridge errors for printers enrolled in Instant Ink.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Update Firmware

HP regularly releases new printer firmware versions with product enhancements or issue fixes.

To see how to update your printer, go to Update the firmware on an HP printer.

Make sure Web Services are on

An interruption of your printer connection to the Instant Ink service can cause cartridge or connection errors.

Make sure Web Services are on. See HP Printers - Turn On Web Services for more information.

Remove cartridges and reset printer (inkjet only)

Remove the cartridges and reset your inkjet printer to clear your memory.

Remove the cartridges.

With the printer turned on, disconnect the power cord.

Wait 60 seconds.

Reconnect the power cord and turn the printer back on.

Reinstall the cartridges.

Clean your cartridges

Cleaning steps for cartridge errors depend on the type of cartridges your printer uses.

Identify your cartridge type to see how to clean your cartridges.

INSTANT INK CARTRIDGE TYPES

Refer to this document select the first option (How do I fix 'Incompatible Cartridge' and other cartridge errors?) and keep me posted on the results.
 

Hope this helps! Keep me posted for further assistance.
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