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HP OfficeJet Pro 8710 All-in-One Printer

HP Officejet Pro 8710 Windows cant get network settings from router. haven't printed since September was getting printer cannot connect to server till a few hours go  and web service i tried connect printer through the available networks which led me changing the router out instant web services was enabled then the port match issue display on printer  keeping buffering initializing , also told me problem with instant in to log to correct problem where i was prompted to upgrade plane based on history I've printed nothing since sept 19 have only owned hp printers always used hp genuine ink and been using instant ink since 2018 my printing needs aintt that great I'm ready to try refill cartridge's that comes from instant ink cartridges' just grab them from electronic recycling depots 

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@tugeye

 

Welcome to the HP support community.

 

I am glad to assist you to fix the web service connection error on your printer.

 

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

  • Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.
  • NOTE: If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  • Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
  • On your control panel, press the HP ePrint icon.
  • If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.
  • If a summary screen displays, Web Services is already on.
  • Example of Web Services Summary screen
  • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.
  • Example of the HP ePrint set up screen
  • If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.