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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- HP Officejet Pro 8710 won't connect to ink status

Create an account on the HP Community to personalize your profile and ask a question
12-31-2019 10:37 AM
@BBB777 Welcome to HP Community!
Use these steps to reset the printer settings to re-establish a network connection.
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From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon
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Swipe up on the display, and then touch Printer Maintenance.
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Touch Restore, and then touch Restore Factory Default.
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Touch Continue on the confirmation message.
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Wait until factory defaults are restored and the printer restarts.
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Read and respond to the setup screens to set up the printer.
For more information on how to set up your printer on a wireless network with a Windows or Mac computer, refer to one of the following documents:
If the issue persists, click here to turn off the web service when done successfully, go ahead and click here to turn on the web services, and check if it works.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
01-15-2020 06:11 PM
@Shaunaj1 Greetings from the HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
And which version of Mac do you have? please elaborate on what you've done so far, as well.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.