07-17-2019 11:39 PM - edited 07-17-2019 11:43 PM
will not print in color; set to color (not monochrome - does NOT auto default back to monochrome like some users reported)
Do NOT have option to print in color on ANY program. I've gone to printer properties, no option to choose color under the device settings. I've uninstalled AND re-installed ALL drivers. I've used the HP Software Doctor (It always says it put in updates and all is good).
The test pages WILL print in color. They are perfect. No cleaning required. When I try to print in color, it only comes out black and white. Greyscale is NOT an option ANYWHERE. I've re-set the printer; disconnected wifi and re-connected it.
EVERY SINGLE troubleshooting method I can find online (been searching and testing for 2 days now) do not fix this issue. It was printing just fine and then suddenly BOOM.
I AM USING the HP ink YOU sent me.
What is going on??!?!?!?!?!?!?!
07-20-2019 09:04 AM
Welcome to the HP Support Community.
Let's try to do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee