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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SatishSM
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HP Photosmart 5520 e-All-in-One Printer - Not finding Ink Cartridges in India

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HP Photosmart 5520 e-All-in-One Printer - CX042B

Hi All,

I bought a HP Printer in London and now returned to India. Now I am facing a big difficulty in getting the compatible Ink cartridges. Not at all finding a place or location where the ink can be purchased. Thinking to sell the printer and buy new one for exchange but that is also not looks simple. Can someone help me what should I do with my printer or where can I buy compatible ink for my printer. Below are the product details. I had purchased this printer on December 2014.

 

Product Model: CX042B
Product Name: HP Photosmart 5520 e-All-in-One Printer

Bought in : United Kingdom, London

Present location: Bengaluru. India

 

Looking for a positive response. 

3 REPLIES 3
TEJ1602
HP Support Agent
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@SatishSM, Welcome to HP Support Community!

 

The cartridges that work in India are the HP 862 ink cartridges. Once you have the ink cartridges, we need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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SatishSM
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Hello,

Great, first of all happy to see a response. Let me give it a try and then respond back if the issue is resolved or not.

I  am little bit worried about purchasing the ink. If after resetting the printer the ink I buy HP 862 will not work I will waste money. Do you see any alternative to this just to ensure that this model of Ink cartridge will not be wasted in case the issue not resolved? Meantime I will try to reset the printer as per your instructions.

Thank you once again for your response, hoping that this will solve my long pending issue.

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TEJ1602
HP Support Agent
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@SatishSM

 

Thanks for replying!

 

Find below the table with supported ink cartridges as per region-

 

The reset should help you. Kindly respond to my private message for further assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

TEJ1602
I am an HP Employee

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