HP Planet Partners Recycling Problems

[ItAintBroke]

I have been trying to order return labels for the HP Planet Partners Recycling program for a week now.  I have ordered labels without problems since 6/2024.  The problem just started 3 days ago.  I have submitted several help requests that go unanswered.  I am unable to reach anyone by phone either.  This is frustrating!

[Nal_NR]

Hi @ItAintBroke,

Welcome to the HP Support Community. 

I'd be glad to help you! 

We apologize for the inconvenience. 

Are you enrolled in the instant ink program?

If yes, Postage-paid cartridge recycling envelopes are included with most HP Instant Ink shipments*. To maximize environmental benefits, wait until you have three to eight empty cartridges, fill the envelope, and then send them back together.

If you do not have a postage-paid recycling envelope, either wait for the next ink shipment or order an extra envelope from your Instant Ink account page.

*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.

   NOTE:

If you have standard, non-HP Instant Ink cartridges you want to recycle, go to Product return and recycling (in English).

Sign in to hpinstantink.com/signin.

Your HP Instant Ink account page opens.

On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.

Review your order, and then click Submit.

I hope that answers your concern adequately. Let me know!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.