• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎04-27-2025 05:02 AM

HP Recommended
Product: HP Deskjet Ink Advantage 3546 e-All-in-One Printer

I bought original cartridges and when it was time to withdraw my reward, I chose

HP Print Rewards program, however, the msg appears
Access Denied
You don't have permission to access "http://support.hp.com/br-pt/drivers/selfservice/identify?" on this server

Reply
1 REPLY 1

‎04-29-2025 04:47 AM

HP Recommended

Hi @SeGoAm 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand you are facing "Access Denied" error when trying to redeem HP Print Rewards. 

 

Some discussions suggest that the program may no longer be active or that certain regions have restricted access.

 

  • Try switching to Google Chrome or Microsoft Edge.
  • If possible, try accessing the site from a different device.
  • Check if your HP account region matches the reward program’s availability.

Contact HP Support

  • If the issue persists, reaching out to HP Phone Support might clarify whether the program is still valid.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.