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‎06-29-2021 06:31 AM

HP Recommended
Product: hp laserjet mfp m28-m31
Operating System: Microsoft Windows 10 (64-bit)

 

The app cannot access my account and therefore cannot scan.

 

Immagine.png 

Category:
1 REPLY 1

‎07-02-2021 12:06 PM - edited ‎07-02-2021 12:07 PM

HP Recommended

@kubrickoverrate

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, follow the next steps. Uninstall the app from your Windows 10 device through the All Apps list.

  1. In Windows, search for and open Apps & features.
  2. Click HP Smart in the list of apps, and then click Uninstall.

And, install HP smart app from here: https://support.hp.com/in-en/document/c04675142

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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