HP Smart App

[Chasbum2]

My HP Smart App has stopped working on my LG Gram laptop.  I had uninstalled and reinstalled with no resolution to the problem.  When I try to run the program it goes to the blue HP Spart start page and no further.  I can log into my HP Smart instant ink account directly and everything looks good there.

The HP Smart app still works correctly on my iPhone, just not on my laptop.  Any ideas?  Thanks.

[Dragon-Fur · Accepted solution]

@Chasbum2 

Welcome to the HP Community --

If the issue is related to the account data stored in HP Smart application, then Resetting the app can help.

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself, add:

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps_Reset_2

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet 5222 All-in-One Printer  

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[Chasbum2]

Thank you! That resolved my problem. Appreciate your help. 

[Dragon-Fur]

@Chasbum2 

Excellent  - You are welcome.

Happy New Year 2024 !

Thank you for participating in the HP Community --

People who own, use, and support HP devices.