HP Smart Instant Ink Login Issues

[DrAlpaca]

When I login to HP Smart, it will let me login and use the site. However, if I click on anything in the HP Instant Ink menu, it spins for a few seconds, then sends me back to the login screen. I've tried on the iOS app, Firefox and Chrome desktop sites on a Windows machine so far, same issue. I cannot get ink and now my printer is almost out because before this I also had the 'there's been an error' issue and haven't been able to login in like a year.

[Dwindsor22]

I am having a similar issue in that I can log in to my account for a split second, but before I even get a chance to click on anything, it's kicking me back to the login screen. This is happening both on Windows and iOS. I need to be able to change my plan, but I can't even get as far as seeing what my current plan is!

[Anand_Andy]

Hi @DrAlpaca,

Welcome to the HP Support Community

I understand you are facing an Instant ink login issue with your HP OfficeJet Pro 8720 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

Hi @Dwindsor22,

Welcome to the HP Support Community

I understand you are facing an Instant ink login issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DrAlpaca]

sorry it must've expired because I don't see any messages, can you re-send? Thanks~

[Anand_Andy]

@DrAlpaca,

Thank you for your response, I have sent the private message again, please have a check.

Keep me posted